Previous incidents

December 2025

No incidents reported

November 2025

Nov 23, 2025

1 incident

Platform availability

Created Nov 23 at 05:16pm GMT

We are currently experiencing an issue at our data centre, which has caused Fuelsoft services to be unavailable. Our engineers are working hard to identify and resolve the problem. We’ll share an update by 09:00 on 24th November. Thank you for your patience and understanding.

Nov 22, 2025

1 incident

180 - CRM 365 Service, 180 - Virtual Desktop Core Service, and 39 other servi...

Downtime

Updated Nov 22 at 05:07pm GMT

180 - Drive Cloud Sync Service went down.

21 previous updates

Nov 19, 2025

1 incident

185 - Fuelsoft Web Portal (OAM), 187 - Fuelsoft Web Portal (OAM), and 6 other...

Downtime

Resolved Nov 20 at 08:41am GMT

193 - Fuelsoft Web Portal (OAM) recovered.

7 previous updates

Nov 18, 2025

1 incident

198 - Fuelsoft Web Portal (OAM) is down

Downtime

Resolved Nov 18 at 05:05pm GMT

198 - Fuelsoft Web Portal (OAM) recovered.

1 previous update

Nov 04, 2025

1 incident

Some services are down

Downtime

Resolved Nov 04 at 01:27pm GMT

183 - Fuelsoft Web Portal (OAM) went down.

October 2025

Oct 15, 2025

1 incident

193 - Fuelsoft Web Portal (OAM), 198 - Fuelsoft Web Portal (OAM), and 1 other...

Downtime

Resolved Oct 15 at 05:23pm BST

198 - Fuelsoft Web Portal (OAM) recovered.

3 previous updates

Oct 04, 2025

1 incident

Planned DR Testing

Downtime

Resolved Oct 05 at 11:08am BST

DR testing has concluded and all services have returned to normal.

3 previous updates

Oct 02, 2025

1 incident

181 - Fuelsoft Web Portal (OAM), 183 - Fuelsoft Web Portal (OAM), and 11 othe...

Downtime

Resolved Oct 03 at 08:32am BST

183 - Fuelsoft Web Portal (OAM), 184 - Fuelsoft Web Portal (OAM), 184 - Fuelsoft Web Portal (OAM), and 8 other resources recovered.

13 previous updates