Ongoing issues
Resolved
May 25, 2023 at 8:00am UTC
All services have now been resumed.
Affected services
Updated
May 24, 2023 at 4:00pm UTC
Our CRM Service has been restored and is now accessible again. Further updates will be provided as and when those services are restored.
Affected services
Updated
May 24, 2023 at 3:38pm UTC
Service for payments via Fuelsoft has been restored. A further update for other services will be posted at 5PM.
Affected services
Updated
May 24, 2023 at 2:57pm UTC
We have restored access to the Compuservelive Remote Desktop and Access to Fuelsoft, it should now be accessible via normal means. Currently, Payments in Fuelsoft are still temporarily unavailable, further updates on other services will be provided in due course. We will provide our next update as soon and one on the hour.
Affected services
Updated
May 24, 2023 at 2:00pm UTC
We have identified a hardware failure at our primary data centre, which has affected access to a majority of services. Our technical team are working with upmost priority to have the services restored. We are looking to have the platform restored by 4PM, We will be providing hourly updates on this issue from the time of this message
Affected services
Created
May 24, 2023 at 1:17pm UTC
We’re currently experiencing an outage with the Fuelsoft platform. Our team is currently working to restore the services as a matter of urgency. Updates will be provided as soon possible.
Affected services